TYPE:SalesMODEL:Jetta GLIYEAR:2025
The dealership went above and beyond to obtain a vehicle spec'd precisely how I wanted it. Throughout negotiations they were patient and respectful.
Average Score (262 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:GolfYEAR:2018
My daughter is hours away at college and her car started experiencing issues. The car was several hours away from our home dealership in Grand Rapids. I called multiple Volkswagen dealerships in East MI and Ohio and they were booked for weeks. Farmington figured out a way to get her car in that day for diagnosis and repair. We had to travel from West Michigan and they delivered on their ability to help us in a bind. So appreciative of them going above and beyond to help my daughter out.
TYPE:ServiceMODEL:AtlasYEAR:2024
I visited Suburban Volkswagen for a service appointment, and I was thoroughly impressed with the exceptional service I received! Derek Webb, the Service Consultant, took care of my appointment from start to finish. He clearly communicated the process, timelines, and costs involved, ensuring I was informed and comfortable throughout. Derek's professionalism, attention to detail, and friendly demeanor made the experience seamless and stress-free. While waiting for the service to be completed, Sam Bazzi, a Sales and Leasing Consultant, took the time to acknowledge us and welcome us to the dealership. His genuine and warm approach made us feel valued and appreciated. The entire team at Suburban Volkswagen demonstrated a commitment to excellence and customer satisfaction. I highly recommend this dealership to anyone seeking top-notch service and a positive car-buying experience! Thank you, Derek and Sam, for an outstanding experience!
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2023
Great service
TYPE:SalesMODEL:TaosYEAR:2025
Exceptional Service from Clarence Carpenter! I just leased a new VW Taos, and I couldn't be happier with the experience—thanks to Clarence Carpenter! From start to finish, Clarence was professional, knowledgeable, and incredibly attentive to my needs. He took the time to explain every detail, making sure I was comfortable with my options and confident in my decision. Clarence's friendly demeanor and no-pressure approach made the entire leasing process smooth and stress-free. He went above and beyond to ensure I got the best deal possible, and his expertise in VW vehicles was truly impressive. It’s clear that he genuinely cares about his customers and wants them to drive away happy. If you're looking for top-notch service and a salesperson who truly puts the customer first, I highly recommend Clarence Carpenter. I’m thrilled with my new VW Taos, and I have Clarence to thank for making it such an enjoyable experience!
TYPE:ServiceMODEL:TiguanYEAR:2024
Give Mikey a raise!
TYPE:SalesMODEL:TiguanYEAR:2024