Average Score (254 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

254 Ratings

4.8 Average

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  • Rebecca C.01-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    My car broke down on the side of the road, I was having to towed to another location but they couldn’t look at my car until 1/7. Farmington hills said they could look at it on 12/31. It is a out 20 minutes further but I had my car towed to Farmington hills They looked at it a day early Mikey kept close contact with every step of the process and the shop guy who frequently stays late stayed late to fix my car and I picked it up 12/31 Thank you all so much!

  • Maggie W.01-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Dana S.12-30-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Mikey in the Service Department was friendly and helpful. He answered all of my questions and made sure all of the issues I was having with my car were addressed. He also made sure that I had transportation to and from the dealership.

  • Luis T.12-29-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great attention from the service advisor, and perfecr timming on the service.

  • Roson H.12-24-2024

    TYPE:ServiceMODEL:PassatYEAR:2019

  • Jennifer K.12-22-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    I will return because of Michael G!

  • Janie B.12-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Lenore Z.12-19-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    A pleasant experience from start to finish. Mikey was excellent.

  • Andrew D.12-16-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2021

    We were well looked after by the service rep and the work was completed in the promised time frame.

  • Erica F.12-12-2024

    TYPE:ServiceMODEL:BeetleYEAR:2018