TYPE:ServiceMODEL:JettaYEAR:2023
Average Score (254 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2018
Derek Webb was amazing to be serviced by. He was pleasant, informative and just very polite.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:JettaYEAR:2023
Excellent customer service and my service consultant was very professional and courteous.
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2018
Consultative approach and explanation
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Normally, I go to my VW dealership in Ann Arbor, but with a recent job change, I went to the Farmington Hills location instead. The team in Farmington Hills was incredibly friendly, took the time to explain everything clearly, and answered all of my questions. It was a delightful experience, especially getting a ride to work—it’s how I wish I could start every day! Even when I forgot an item in the car that took me to work, the wonderful driver delivered it to my office without me needing to reach out or follow up. She was just that customer-focused. I highly recommend the VW Farmington Hills team. It was a fantastic experience, and I’m sure I’ll be back, likely to buy my next car there!
TYPE:ServiceMODEL:Golf GTIYEAR:2023
The service just took longer than I would have expected.
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2022