Average Score (254 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

254 Ratings

4.8 Average

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  • Sebastian H.10-01-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

  • Cynthia M.09-29-2024

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Alan H.09-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The service consultant,Mike, was extremely helpful and responsive to my particular concerns

  • Jamie K.09-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Mike was great, he listened and took care of all my concerns.

  • Ron P.09-25-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    Car was in for a recall. Straight forward drop off, status updates and done within the time promised.

  • Lisa M.09-24-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    5 Stars. The whole experience is always top notch . The Suburban team is expedient, friendly and knowledgable. Mikey always goes out of his way. Does he have a background in hospitality? Love Suburban VW.

  • Elizabeth W.09-23-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    I was able to get my car in faster than anticipated.

  • Caitlin H.09-23-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    The worker was extremely rude and argumentative.

  • Ethan S.09-23-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    Service was well beyond expectations. Zero complaints.

  • Yuguang Q.09-22-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The service overall was very quick and professional.