TYPE:ServiceMODEL:GolfYEAR:2018
Average Score (238 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
I’ve owned other automobile brands and Suburban VW of Farmington Hills has been consistent in delivering the best customer service care for me. From the time I schedule my appointment, my arrival, to my departure. I tend to schedule early appointments and my positive experience certainly set the tone for my entire day.
TYPE:ServiceMODEL:AtlasYEAR:2019
I had a terrible experience with the service team at Suburban VW Farmington Hills. I had my atlas in for a failure and received little to no communication from the team over a period of more than 3 weeks while it was assessed and repaired.
TYPE:ServiceMODEL:BeetleYEAR:2019
I had several problems and also needed an oil change. Ken at the dealership got me in promptly and kept me informed as to what was going on.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Thought the communication of updates took too long and were vague / incomplete early on. 6 days to diagnose a thermostat issue, get parts and complete repair seemed a bit excessive. Fortunately I am retired and had a second car. If I was working this would have been a hardship being without a vehicle for more than a week. I will say the repairs seem to have taken care of the problem. Just have typically had better response with other service teams I have used. Felt the experience was a little below average.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:SalesMODEL:ID. BuzzYEAR:2025
overall a great experience as staff were very helpfuj
TYPE:ServiceMODEL:TiguanYEAR:2022
Service kept in contact with updates and put in work to get my warranty to cover it.