Average Score (254 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

254 Ratings

4.8 Average

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  • Hussein E.08-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The service people did a decent job, but I gave a low because I had to bring my car in twice with two different problems within a week. I don’t know if it is quality issue with the car or the technicians.

  • Max R.08-15-2025

    TYPE:ServiceMODEL:GolfYEAR:2019

    My service representative was very helpful and made sure I understood what work was done on the car.

  • David M.08-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Service was very straight forward, quick, friendly and organized!

  • Paola H.08-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Mike M.08-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Zeinab A.08-12-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Excellent experience from start to finish. Sam made the buying process easy and enjoyable, and Mike, the finance manager, explained everything clearly and made financing quick and stress-free. Love my new ID.4!

  • Amanda N.08-12-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Great service

  • Michael O.08-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Ease of making the appointment, dropping the vehicle off and the service, especially with the video going over details of your service and results

  • Craig L.08-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service staff was excellent. Very knowledgeable and friendly. My wait time was brief.

  • Juan A.08-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2024