Average Score (254 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

254 Ratings

4.8 Average

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  • Lenore Z.07-16-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Sam, my salesman, always treats me like I matter and he wants my business.

  • Arnongpa P.07-16-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Scotty F.07-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Nicole A.07-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    It took 4 hours and I made an appointment… just to look at a battery. And the employee broke part of my door handle.

  • Sidney J.07-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I called about a problem I had with a rear seatbelt not retracting and the dealer ship assisted me immediately without a charge

  • Joseph T.07-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    I had an appointment for an oil change and tire rotation as a waiting customer. I got there prior to my appt at 2:30. Car was ready at 4:30. Not sure why an oil change and rotation would take 2 hours. They did not reset the tire sensors so got the low tire warning on my car ride home. Had to stop at belle tire to check pressure and then reset the sensor. There has been a 'reasonable' charge previously for shop supplies now they add some other unknown fee so this misc fee was $35. I think this will be my last oil change at the dealership.

  • James F.07-09-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2018

    Nice clean VW dealership. Servicing department is professional and great at communicating issues with my vehicle.

  • Taylor P.07-08-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Made me feel warm welcome and very knowledgeable. Also wanted the best for me on my new car journey.

  • Steven V.07-08-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Tara H.07-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Samantha was great! Professional, respectful, and eager to sell us a beautiful VW. The sales manager (Kevin) got us approved through VW credit, which we really appreciated, now we're at elite status credit! My wife really digs her new Tiguan, the buying experience was painless, stressless.