TYPE:ServiceMODEL:TiguanYEAR:2019
No clear communication on timing and parts availability
Average Score (238 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
They took care of what I needed in a timely fashion.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2025
Sam, my salesman, always treats me like I matter and he wants my business.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2019
It took 4 hours and I made an appointment… just to look at a battery. And the employee broke part of my door handle.
TYPE:ServiceMODEL:TaosYEAR:2024
I called about a problem I had with a rear seatbelt not retracting and the dealer ship assisted me immediately without a charge
TYPE:ServiceMODEL:TaosYEAR:2022
I had an appointment for an oil change and tire rotation as a waiting customer. I got there prior to my appt at 2:30. Car was ready at 4:30. Not sure why an oil change and rotation would take 2 hours. They did not reset the tire sensors so got the low tire warning on my car ride home. Had to stop at belle tire to check pressure and then reset the sensor. There has been a 'reasonable' charge previously for shop supplies now they add some other unknown fee so this misc fee was $35. I think this will be my last oil change at the dealership.