Average Score (254 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

254 Ratings

4.8 Average

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  • John R.06-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Uncomplicated, easy and quickly done service. Was a little disappointed in initial quote for 50k service. Whittled it down to less than half by eliminating very pricey brake fluid bleed and change. On the way home I had a low tire pressure sensor go off. Simply reset pressure until I got home and verified ok with an air gauge.

  • Jennifer R.05-31-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Malissa M.05-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I had a 12 pm apt for a 1-2 hr service and by 4pm they hadn’t started so wonder why making an apt matters and should just drop off in the morning to get in line.

  • Lonita S.05-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    The people at Suburban VW of Farmington Hills are fantastic. The service consultant was super kind, answered all my questions accurately, and respected my time. Great experience from start to finish!

  • Shaheedah H.05-26-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Edward S.05-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Joanna V.05-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Service was exceptional from start to finish!

  • Juan L.05-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Janie B.05-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Joesph M.05-13-2025

    TYPE:SalesMODEL:JettaYEAR:2025